Turn every complaint into an opportunity for improvement.
Centralize the reception, management, and resolution of Petitions, Complaints, Claims, and Suggestions. Meet regulatory response times and elevate customer satisfaction with impeccable traceability.
"The waiting time at the branch was excessive..."
"Excellent service from advisor John Doe."
Financial Consumer Protection
Don't let a complaint become a sanction
Regulators demand strict response times. Our PQRS module monitors every case like clockwork, sending preventive alerts before a legal deadline expires, protecting your entity from fines and reputation loss.
Customer Experience Management
Tools designed to listen, respond, and improve.
Digital PQRS Forms
Omnichannel reception channels. Publish web forms, QR codes in branches, or links in your mobile app so customers can easily submit requests from anywhere.
SLA & Response Times
Configure automated alerts based on request type (e.g., 10 days for claims, 15 for petitions). The system automatically escalates cases nearing deadlines to supervisors.
Satisfaction Measurement
Close the loop. Upon resolving a case, automatically send a satisfaction survey (NPS/CSAT) to measure service quality and identify areas for improvement.
Historical Traceability
Maintain a complete digital file of every interaction. From reception to final response, everything is recorded for audits and root cause analysis.
Regulatory Reports
Generate statistics required by Financial Superintendence or Consumer Protection agencies. Identify complaint trends by product, channel, or geographic region.
Multi-Company & Multi-Country
Standardize customer service across all your regional branches and subsidiaries. Manage multiple brands or entities from a single centralized console.
Adaptable to Your Industry
Our PQRS workflows adjust to the specific terminology and response times of your sector, whether financial, services, or retail.
View use casesElevate your customer experience
Show that you listen. Implement a PQRS system that not only complies with the law but builds long-term loyalty and trust.
Native Compliance in +14 Jurisdictions
From Law 21.719 Data Protection in Chile to Law 155-17 in Dominican Republic. Automatic parameterization and regional support.
Chile
Law 21.595 • UAF Law 19.913
Costa Rica
SUGEF 13-19 • Law 8204
Panama
Law 23 • SBP Agreements
Dominican Rep.
Law 155-17 • IDECOOP Standard
Colombia
SAGRILAFT • SARLAFT 4.0
Peru
SPLAFT • SBS / UIF
Mexico
Fintech Law • PLD/FT CNBV
Ecuador
UAFE • AML Law
Venezuela
SIRO • Sudeban Rules
Guatemala
IVE • AML Law
Honduras
CNBS • UAF Regulations
El Salvador
UIF • AML Law
Nicaragua
UAF • Law 977
Argentina
Law 25.246 • UIF
Global
ISO 31000 • COSO ERM
Includes specialized support for DNFBPs
(Designated Non-Financial Businesses and Professions)